FREQUENTLY ASKED QUESTIONS
A: At "Titan," we take great care to display professional, high-resolution images of our products to reflect them completely accurately. The product you will receive is the product shown in the picture. However, please be aware that very slight variations in color tone may sometimes occur due to different screen settings and the lighting used during photography. For the most accurate information, we always recommend reading the detailed product description provided.
A: You can easily find your sales receipt in two places:
- Email: We send a copy of the sales receipt to your registered email address immediately after your order is confirmed.
- Your Account on the Website: You can log into your personal account on our website and navigate to the "My Orders" or "Order History" section, where you will find all the details of your orders and past receipts.
- Your Account on the Website: You can log into your personal account on our website and navigate to the "My Orders" or "Order History" section, where you will find all the details of your orders and past receipts.
A: We always aim for your complete satisfaction with your purchases. If you wish to return a product, please follow our return policy:
- You can request a return within 14 days from the date of receipt.
- The product must be in its original condition, unused, and in its original packaging with all its accessories.
- To start the return process, please contact our customer service team via Phone & WhatsApp at 01011005030, providing us with your order number and the reason for the return. Our team will guide you through the next steps.
A: We are constantly working to restock products that have run out as soon as possible. To stay informed, please keep checking the website.
A: At "Titan," we are pleased to offer shipping and delivery service to all governorates and cities in the Arab Republic of Egypt. You can ship your order to any clear address, whether it's your home address, your workplace, or any other address you prefer. All you need to do is enter the address in detail when completing the purchase to ensure your order arrives smoothly and as quickly as possible.